Occupational Certificate: Office Administrator– SAQA ID 102161

COURSE BACKGROUND

Office Administration is a course aimed at the student who would like to obtain a qualification in the administration of the office environment. Students gain practical and theoretical experience in office-based activities.

Duration of the course
It is a one-year course with 3 intakes per year that is January, June, and September.

National Examination
Learners will write national exams after completing the course. Exams are written in March and October/November every year.

This qualification is made up of the following compulsory Knowledge and Practical Skill Modules:

Knowledge Modules:

• Effective office administration and management.
• Business communication and customer services.
• Office protocol, deportment, and etiquette.
• Apply End User Computing.
• Social media and digital literacy.
• Introductory project management.
• Computerised Project Management.
• Basic business calculations.
• Resource and procurement management
• Tender and procurement processes, and procedures.
• Document management and record keeping.
• Staffing and people support.
• Principles of the National Qualifications Framework (NQF) in relation to Skills development and Workplace Skills Plan (WSP) administration.
• Public relations, marketing, and advocacy.
• Ready for work standards.

Practical Skill Modules:

• Communication and effective customer relationships.
• Manage, coordinate, and assist in the administration and clerical support of resources to facilitate smooth and effective operational activities within the organization.
• Assist in the administration and preparation of the process of tendering of contracts
• Manage meetings.
• Payroll processing and pay administration.
• Support the recruitment, selection, and induction of staff.
• Classify, identify, register, track, and dispose of records and information.
• Assist in the administration and preparation of the Workplace Skills Plan (WSP).
• Provide administrative support to the Marketing/Public Relations division.
• Prepare, install, and dismantle exhibition elements.
• Manage a small project.

Work Experience Modules:

• Perform administrative and meeting support functions to support management.
• Handle customer and client queries and liaison in an office.
• Marketing/Public Relations and administrative support.
• Assist in planning and coordinating at least two special events/conferences.
• Procure and allocate resources.
• Solicit tender offers in terms of a set of procedures.
• Manage a paperless office.
• Supervision, and training of administration staff.
• Assist in developing a Workplace Skills Plan according to employee training needs.
• Apply ready-for-work standards to everyday work activities.

NB: FEES INCLUDE STUDY MATERIALS, UNIFORM (t-shirt & cap/hat), STUDENT CARD & NAMETAG.

Learners who have passed National Examination will be awarded Occupational Certificate: Office administrator by Quality Council.

TUITION FEES
DURATION11 Months
REGISTRATIONR500
DEPOSITR2500
MONTHLYR1500
TOTALR19000

NB: REGISTRATION AND DEPOSIT FEES ARE NON-REFUNDABLE.

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