SMALL BUSINESS RETAIL OWNER

This qualification is made up of the following Knowledge, Practical Skills, and Work Experience Modules:

142103-001-00-KM-01: Fundamentals of Running a Small Business within the Retail Sector, Level 4, 5 Credits.
142103-001-00-KM-02: Fundamentals of Communication as They Apply to a Small Retail Business Owner, Level 4, 7 Credits.
142103-001-00-KM-03: Fundamentals of Customer Service Applicable to a Small Retail Business Owner, Level 4, 8 Credits.
142103-001-00-KM-04: Basic Financial Management in a Small Retail Business, Level 4, 5 Credits.

· 142103-001-00-KM-05: Procurement and Stock Control in a Small Retail Business, Level 4, 5 Credits.

Total number of credits for Knowledge Modules: 30

142103-001-00-PM-01: Maintain and Maintain Customer Service in a Small Retail Business Environment, Level 4, 8 Credits.
142103-001-00-PM-02: Market and Sell Products and/or Services to Customers, Level 4, 10 Credits.
142103-001-00-PM-03: Manage, Control, and Record Small Retail Business Financials, Level 4, 15 Credits.
142103-001-00-PM-04: Procure Goods and Manage Stock Levels, Level 4, 8 Credits.

· 142103-001-00-PM-05: Perform Basic Human Resources Functions within the Scope of a Small Retail Business, Level 4, 10 Credits.

Total number of credits for Practical Skills Modules: 51

142103-001-00-WM-01: Customer Service Maintenance in a Small Retail Business Environment, Level 4, 15 Credits.
142103-001-00-WM-02: Marketing and Selling Products and/orServices to Customers, Level 4, 15 Credits.
142103-001-00-WM-03: Processes Related to the Management, Controlling, and Recording of Small Retail Business Financials, Level 4, 10 Credits.
142103-001-00-WM-04: Goods Procurement and Stock Level Management, Level 4, 10 Credits.

· 142103-001-00-WM-05: Basic Human Resources Functions within the Scope of a Small Retail Business, Level 12 Credits.

Total number of credits for Work Experience Modules: 62